Return and Refund Policy
Effective Date: 05/05/2025
Valvidia is committed to making sure every customer is satisfied with their purchase while also protecting the integrity of our sellers. Below is our full return and refund policy:
1. Items Sold by Valvidia
We accept returns on all items sold directly by Valvidia under the following conditions:
-
Return Window: Returns are accepted within 30 calendar days of delivery.
-
Condition: Items must be returned in original condition, unused, and with all original packaging.
-
Shipping Responsibility: Customers are responsible for the cost of return shipping.
-
Restocking Fee: A 5% restocking fee will be deducted from the refund total.
To initiate a return, email us at cesar.liberty@outlook.com with your order number and reason for return. Once approved, we will provide return instructions.
2. Items Sold by Third-Party Vendors
For products sold by approved third-party vendors:
-
Valvidia does not manage refunds or returns for third-party items.
-
Buyers must contact the vendor directly to request a return or refund.
-
All third-party vendors are required to honor a 30-day return window and must disclose their restocking/shipping terms unless they were not accepting returns for item purchased.
Valvidia may assist in facilitating contact during the satisfaction window but does not mediate ongoing disputes.
3. Important Notes
-
No Final Sale Items: All items listed on Valvidia must be eligible for return within 30 days.
-
Items returned damaged, used, or missing components may receive partial refunds at our discretion.
-
Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the return.
4. Need Help?
Contact our support team at cesar.liberty@outlook.com for any questions or concerns about your order or a return request.
