Return and Refund Policy

Effective Date: 05/05/2025

Valvidia is committed to making sure every customer is satisfied with their purchase while also protecting the integrity of our sellers. Below is our full return and refund policy:

1. Items Sold by Valvidia

We accept returns on all items sold directly by Valvidia under the following conditions:

• Return Window: Returns are accepted within 30 calendar days of delivery.

• Condition: Items must be returned in original condition, unused, and with all original packaging.

• Shipping Responsibility: Customers are responsible for the cost of return shipping.

• Restocking Fee: A 5% restocking fee will be deducted from the refund total.

To initiate a return, email us at cesar.liberty@outlook.com with your order number and reason for return. Once approved, we will provide return instructions.

2. Items Sold by Third-Party Vendors

For products sold by approved third-party vendors:

• Valvidia does not manage refunds or returns for third-party items.

• Buyers must contact the vendor directly to request a return or refund.

• All third-party vendors are required to honor a 30-day return window and must disclose their restocking/shipping terms unless they were not accepting returns for item purchased.

Valvidia may assist in facilitating contact during the satisfaction window but does not mediate ongoing disputes.

3. Important Notes

• No Final Sale Items: All items listed on Valvidia must be eligible for return within 30 days.

• Items returned damaged, used, or missing components may receive partial refunds at our discretion.

• Refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the return.

4. Need Help?

Contact our support team at cesar.liberty@outlook.com for any questions or concerns about your order or a return request.